Payments

WHAT PAYMENT OPTIONS ARE AVAILABLE TO ME?

We proudly accept a wide array of online payment methods, including all major credit and debit cards.

• Standard Checkout: This versatile option allows you to pay with a credit card, debit card, Klarna, Clearpay or PayPal. Simply provide your preferred payment details at checkout.
• Express Checkout: For a swift and seamless experience, choose this option to pay via PayPal, Shop Pay, or Apple Pay. Your saved details will automatically populate, so please ensure all information is accurate before completing your purchase.
• E-Gift Cards. Redeeming a gift card or voucher is effortless. Select ‘Standard Checkout,’ enter your unique code in the designated ‘Gift Voucher Code’ field and click ‘Apply’ before proceeding with payment.

We strive to offer flexible, convenient payment solutions to enhance your shopping experience.

HOW DO I PAY WITH KLARNA?

To pay using Klarna's flexible payment options, Pay Later or Pay in 3, simply scroll down during the checkout process and select ‘Pay with Klarna.’ Enter your details as prompted, then click ‘Continue to Payment.’ From there, you will be presented with Klarna’s payment options, allowing you to choose the one that best suits your preferences.

WHAT SHOULD I DO IF I ENCOUNTER DIFFICULTIES MAKING AN ONLINE PAYMENT?

There are several reasons why a payment may be declined. To minimise the chances of this occurring when you attempt to process the payment again, please do consider the following to make sure your payment is successful.

• Verify that your card details are accurate, including the expiry date, security code, and billing address.
• If you are using a digital payment method such as Apple Pay or Google Pay, ensure your account information is up to date.
• Instead of selecting the option for the billing address to match the shipping address, please deselect this and manually enter the correct address.
• The payment may have been declined by your bank. It is advisable to contact them directly to understand the reason.

Important to note: You will not be charged unless an order number and confirmation e-mail is issued. Occasionally, banks may hold the funds from a declined payment as a pending transaction. Should this occur, please reach out to your bank to confirm when these funds will be released.

GIFT CARDS

CAN I TREAT SOMEONE TO A MISS MAY GIFT CARD

Certainly, please visit our Gift Card page here where you can purchase an e-voucher. Select the desired amount, then proceed through the checkout process. Once completed, the e-voucher will be sent directly to your email address, allowing you to easily forward it to the intended recipient.

E-Vouchers are valid for one year from the date it was purchased.

I CAN’T FIND MY E-VOUCHER?

If you have misplaced your e-voucher, rest assured it is not lost. Simply reach out to our Customer Service Team with the details of the purchaser, and they will promptly assist you in re-issuing the e-voucher to the original purchaser. 

MY E-VOUCHER ISN’T WORKING?

Please verify the expiry date, as our e-vouchers remain valid for one year from the date of purchase. If the card is still within its validity period, you can check the remaining balance by clicking the link provided in your email. Should you continue to experience any issues, please don't hesitate to reach out to our Customer Service team, who will be more than happy to assist you.

CAN I RETURN A GIFT CARD? 

Gift cards cannot be refunded.

HOW DOES YOU PAY WORK?

Introducing the YouPay Wishlist: Your Secret Weapon for Getting What You Really Want!

Why drop hints when you can drop a YouPay link? With the YouPay Wishlist, you’re in charge of creating the ultimate shopping lineup, and someone else gets to foot the bill. It’s a little cheeky, a lot of fun, and absolutely genius!

Here’s how to play:

• Browse, shop, and fill your cart with everything you’ve been eyeing.
  
• Select YouPay at the bottom of your Bag and it will generate your wishlist link.
  
• Share it with your favourite partner-in-crime, or you’re not-so-subtle hint to someone who wants you!
  

Sit back, relax, and watch the magic happen. They pay, you slay—it’s that simple! Go on, get a little mischievous—create your YouPay Wishlist today and let them do the shopping for a change! Click here to find out more.

SHIPPING & DELIVERY

WILL YOUR ORDER BE PACKAGED DISCREETLY

Your secret is our secret. All Miss May orders are dispatched in unbranded shipping boxes with no logo or brand name markings. We include a luxury black satin bag to keep your intermates safe.

CAN WE DELIVERY TO A DIFFERENT ADDRESS THAN MY BILLING ADDRESS?

Shopping for yourself or sending a surprise gift? We’re here to make it easy!

You can have your order delivered to an address that’s different from your billing address it’s perfect for gifting or ensuring your goodies arrive wherever you need them. Whether it’s a friend’s house, your workplace, or a loved one’s doorstep, we’ll take care of the rest.

At checkout, simply uncheck the "Same as Billing Address" box and enter the alternate delivery address. It’s as simple as that! We’re all about spreading joy, one package at a time.

WHAT DELIVERY OPTIONS DO I HAVE IN THE UK?

Please click here to see the options available to you.

WHEN WILL MY ITEM BE SHIPPED FROM MISS MAY?

Delivery timeframes are influenced by your geographical location. For detailed information on delivery options and pricing, please visit our Shipping Page here. 

Orders placed before 2pm (UK time) on the day of purchase will be handed over to our shipping partners on the same working day. Orders placed after 2pm (UK time) will be dispatched the following working day.

WHERE IS MY ORDER?

Once your order has been dispatched, you will receive an email notification containing your tracking number. Please be sure to monitor the progress of your shipment using this number. Should you wish to track multiple orders, you can conveniently view their status by logging into your account.

If your order is more than 3 days overdue, please reach out to the parcel carrier with your tracking number, or our service team’ who will investigate’ we always recommend our customers reach out to the shipping carrier first’ to schedule a re-delivery at a convenient time for you.